Right of Withdrawal

In accordance with prevailing legal provisions, customers retain the right to withdraw from their purchase without incurring penalties and without the need to specify a reason within a 14-day period from the date of product receipt. To exercise this right, customers must submit an explicit declaration, which can be transmitted to the email address shop@fridacastelli.com.

Upon exercising the right of withdrawal, customers are obliged to return the goods within 14 days from the date on which they communicated their intent to withdraw from the contract as per Article 57 of Legislative Decree 206/2005.

The merchandise must be returned intact and complete with all its components (including accessories) at the customer's expense to the following address: Frida Castelli c/o Moorigo s.r.l.s., Via Lecco 122, 20900 Monza (MB) Italy. Following the verified integrity of the products, reimbursement for the purchased item will be processed within a maximum timeframe of 14 days, utilizing the same payment method chosen by the customer during the initial purchase.

Privacy and GDPR

Frida Castelli's online store is managed by the creative agency Moorigo s.r.l.s., ensuring utmost confidentiality in handling personal data, in compliance with Legislative Decree no. 196/2003 and the European GDPR regulation effective since May 25, 2018. The data provided by customers is indispensable for order fulfillment or contractual execution. In this context, 'contract' signifies the agreement between the seller and buyer for the purchase of a product. Failure, partial, or inaccurate provision of this data may result in the inability to execute the contract. Stringent security measures are observed to prevent data loss, unauthorized or unlawful use, and unauthorized access.

Subject to customer consent and until revocation, personal data will also be processed and stored solely to conduct regular administrative, accounting, and fiscal activities (subject to legal obligations) as required in Italy and across Europe and to facilitate the orderly dispatch of purchased products. Data is processed and stored, including electronically, for the necessary duration to perform the aforementioned service and fulfill the outlined obligations, and in any event, for the timeframe stipulated by civil and tax regulations. None of the data in our possession will be employed for marketing or promotional advertising. Data may be disclosed, to the extent necessary for contract execution and related obligations, to employees and collaborators, acting as Authorized or Responsible parties, and communicated to external entities directly engaged in the sales process (e.g., companies providing express courier services, postal and accounting services).

Under article 7 of Legislative Decree no. 196/2003, data subjects have the right, at any time, to obtain confirmation of the existence or absence of their data, ascertain its content and origin, verify its accuracy, or request its integration, updating, or rectification. They also hold the right to request data deletion, transformation into anonymous form, or the suspension of data processed in violation of the law, as well as to oppose its processing in all cases, on legitimate grounds. All inquiries concerning article 7 of Legislative Decree no. 196/2003 and GDPR must be directed to Moorigo s.r.l.s. via the email address studio@moorigo.com (Attention: Data Controller - Mr. Mauro Pibiri), with headquarters at Via Lecco 122, 20900 Monza (MB).

Cookies

Our e-shop employs technical cookies: session cookies to store preferences and gather aggregated navigation data (via Google Analytics) solely for statistical purposes, with anonymized IP addresses.

Most browsers (e.g., Chrome, Internet Explorer, Firefox, Safari) are set to accept cookies but also allow for their disabling through browser settings. However, it should be noted that disabling cookies may result in website malfunction. Users retain the option to disable cookie use by configuring the appropriate settings on their browsers.

Extra UE shipments 

For items shipped outside the European Union, customs duties or taxes may apply.